Purchasing a paper converting machine is only the beginning of a long-term partnership. At CHM Machinery, we believe that reliable after-sales service is just as important as machine quality. Our goal is to help every customer achieve stable production, minimize downtime, and maximize the return on their investment.

Our technical support team is available during business hours from Monday to Saturday. Customers can contact us by email or telephone whenever technical assistance is required. Once a service request is received, our engineers record the machine information, analyze the issue, and provide initial troubleshooting guidance. In most cases, a complete technical solution is provided within 48 hours.

For customers whose problems cannot be resolved remotely, CHM also offers on-site engineering service. During the warranty period, our engineers will travel to the customer's factory after the necessary travel arrangements have been completed, assisting with machine inspection, troubleshooting, commissioning, and production recovery. Even after the warranty expires, customers can continue to receive professional on-site technical support whenever required.

Fast spare parts supply is another important part of CHM's service system. During the warranty period, if replacement parts are available in stock, they are normally shipped within 48 hours by international express. After the warranty period, spare parts continue to be supplied quickly to minimize production interruptions.

In addition to repairs, CHM engineers provide installation guidance, machine commissioning, operator training, maintenance recommendations, and production optimization advice. This helps customers operate their Paper Sheeter Machine, Paper Roll to Sheet Cutting Machine, and CHM A4 Copy Paper Production Line more efficiently while maintaining long-term cutting accuracy and stable performance.

At CHM Machinery, delivering the machine is never the end of the project. From installation to daily production and future upgrades, our experienced service team remains committed to supporting customers around the world with reliable technical assistance, rapid response, and professional paper converting solutions.